We will respond sincerely and promptly to complaints and other requests from our customers and endeavor to gain their understanding.

Any dissatisfaction with the Company, such as a request for action based on the Company’s responsibility or liability, or a request for compensation or improvement for damage incurred, regarding the Company’s services, will be accepted at the following contact point of the Company.

Contact

J-STAR Corporation

Compliance Officer

Dai-ichi Life Hibiya First 18F, 1-13-2 Yurakucho, Chiyoda-ku, Tokyo 100-0006

Phone: 03-6269-9701        Fax: 03-6269-9710

In the event that a complaint cannot be resolved between the Company and the customer, the Company will use the Financial Instruments Mediation Assistance Center, a specified nonprofit corporation commissioned by the Japan Investment Advisers Association, of which the Company is a member. If the Center is unable to resolve the complaint, a Mediation Committee member, who is a lawyer, will intervene to resolve the issue through the “Mediation Procedure. If you wish to use this procedure, please contact them at the following address.

Specified Non-Profit Corporation Financial Instruments Mediation Assistance Center

Address; Daini Shoken Kaikan, 2-1-1, Kayaba-cho, Nihonbashi, Chuo-ku, Tokyo 103-0025

Phone:   0120-64-5005      Fax: 03-3669-9833

Website: https://www.finmac.or.jp/contact/soudan/

Hours:   Mon. to Fri. 9:00 am. to 5:00 p.m. except holidays